If you’re still experiencing issues with Family Locator, please contact further troubleshooting. Disable the App Optimization mode on Android for OurPact.Enable High Accuracy Mode on some Androids.Family Locator will not work if your child has turned off their phone or the battery is lower than 20%.The Family Locator will not report accurately if it’s been closed. Make sure your child has OurPact open in the background.Enable Motion & Fitness: Settings > Privacy > Motion & Fitness > Toggle ON. Enable "Background App Refresh": Settings > General > Background App Refresh > Toggle ON > Toggle ON for OurPact Jr.If possible, have your child disable WiFi and use Cellular. at school or an Airport), competition for network traffic may interfere with a consistent connection. If your child is using a public WiFi network (eg.Turn off/on WiFi, first on the child's device, then through the router. Sprint, US Carrier, Verizon) disable cellular connections during active phone calls. Cellular data is depleted or disabled.Two bars, or less, is not enough to share the location. The device has a low WiFi/Cellular connection. My location is a tool to get and track your current location, address, gps coordinates, latitude and longitude. We can't prevent your child from putting his/her device into Airplane Mode, however, you will be informed in your parent dashboard if your child's device 'Cannot Be Seen'.
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